FAQ's
Ispick has brought to you a novel concept which involves exchange of products and monetary value besides offer of regular services by service providers. The success of this concept stands on mutual trust. We therefore want only genuine parties to participate in this activity. This is why verification is a mandatory step for everybody to deal on this platform and Ispick reserves the right to allow or bar an individual at any point.
In case of Rentals. Ispick operates on a 24-hour cancellation policy. Late cancellations, meaning those made less than 24 hours before the scheduled time shall not be held valid.
Ispick Customer Support Team is accessible from 9 am to 5 pm from Monday to Saturday. We usually respond to resolve the issue within 24 hours.
At Ispick we are very particular about the genuineness of the products as well as the platform Users. We have a strict policy and set of rules to ensure all content received on the platform is valid and appropriate. This is why, every product undergoes close scrutiny by our team, to verify the information and images submitted online. Only if approved, the product is published on the platform and open for transaction.
Ispick works towards generating leads for your products. It provides a digital platform for your services. The facilitation/service fee is towards these efforts which help you gain more business and subsequently, more income.
Profile verification helps us connect genuine buyers and sellers. Any user interested in adding or availing of a product on the platform needs to undergo verification to ensure their validity.
Yes, you can edit your listings even after they are published. Just navigate to “My Listings->Product->edit button”. Once the changes are submitted, you need to wait for approval by our team before these get re-published.
A notification is sent to your user profile on Ispick.com. Along with this, you are also notified via an email and sms.
No, you cannot reject a rental product at delivery or a service provider once at home. If you do so you would still have to pay a full amount for the rent or fee for the service. We respect our customers and do understand that there can be unforeseen conditions/events. In such circumstances, please connect with our Customer Service and we will try our best to offer the right help possible.
Step 1 : Registration
Register on Ispick by providing basic information like name, phone number, email address etc.
Step 2 : Profile Verification
A one time step - all first time users need to undergo a simple KYC process. Once the details submitted by you are verified and approved by Ispick, you are ready to barter.
Step 3 : Add your product
List the product you wish to barter by uploading photos and detailed information. Also provide a Wishlist of products you would like in exchange.
The product details are reviewed by Ispick. Once approved, your product is available for Barter. Ispick will find the best matches based on your Wishlist and inform you of the same.
You may use the ‘Chat’ feature to converse with the other party regarding the exchange. If both accept, you can conclude the deal between yourselves and inform Ispick to take the products off the platform.
Yes, you can definitely do so. All you need to do is chat with your barter friend and discuss how you wish to go about the barter deal. The system is open-ended and we leave it to carry out your barter transaction.
A) If you are a Product Lister, i.e want to rent your products through Ispick:
Step 1 : Registration
Register on Ispick by providing basic information like name, phone number, email address etc.
Step 2 : Profile Verification
A one time step - all first time users need to undergo a simple KYC process. Once the details submitted by you are verified and approved by Ispick, you are ready to add your products for renting.
Step 3 : Add your product
Add the product you wish to rent with its authentic description and photos. Mention the expected rent. Submit for approval.
The submitted product details are reviewed by Ispick. Once approved, your product is available for Rent.
Note: Based on the product category, Ispick provides two modes for adding products on rent:-
- Listing Only - Customers can view your rental product details. If interested, they can request for your contact information. It is then between the two of you to carry out the further details of the rental transaction such as to connect, schedule, verify the product and manage the delivery.
- Delivery at Home - Customers can view your rental product details. If interested, they can schedule the rental as well as make the payment. Ispick facilitates the entire rental transaction by also providing product verification and delivery at both ends. The Ispick Assurance policy is applicable in this mode which covers your products to some extent in case of damages or any other issues.
B) If you are a Customer, i.e you want to take a product on rent through Ispick :
Step 1 : Registration
Register on Ispick by providing basic information like name, phone number, email address etc.
Step 2 : Profile Verification
A one time step - all first time users need to undergo a simple KYC process. Once the details submitted by you are verified and approved by Ispick, you are ready to rent a product.
Step 3: Select product
Select a product from the various products available for rent on Ispick.
If the product falls under a “Listing Only” category, you can request contact information of the product lister and connect with them to carry the proposal further.
If the product falls under the “Delivery at Home” category, you can specify the rental start date, duration and make payment via the platform. Product will be delivered at your doorstep and picked up for return at the end of the rental schedule.
You can browse the available categories for rent here.. You are not allowed to rent illegal items or items which are not allowed by the government.
The rent would depend on a variety of factors such as the current market rental rate for the product, the income you would like to generate for the product, product cost, condition.
You can use the Ispick “Availability Calendar” where you can mark the dates for which your product has been booked. You can access this feature via “My Listing->Product->Availability Calendar”. Customers then see these dates as blocked.
Once a rental order is confirmed, on the start date of the rental period, our delivery executive visits the pick up location specified by the Product Lister on the start date of the rental period.They verify the product based on a list of checkpoints and then deliver the product at the drop-off address specified by the Customer. At the end of the rental period, the delivery executive repeats the above process in reverse and the product is returned to the Product Lister.
All products in the Rental vertical which fall in the “Delivery at Home” model are covered under the Ispick Assurance program. Please click here to Ispick Assurance Policy for more details.
On successful completion of the rental transaction, you will be paid within 7-10 working days.
On successful completion of a rental transaction, the security deposit is returned within 7-10 working days.
A) If you area Service provider:-
Step 1 : Registration
Register on Ispick by providing basic information like name, phone number, email address etc.
Step 2 : Profile Verification
A one time step - all first time users need to undergo a simple KYC process. Along with this, you need to visit the Ispick office for personal verification. Once the details submitted by you are verified and approved by Ispick, you are ready to add services.
Step 3 : Add your service
Add all the services you wish to offer with their description and rates. Submit for approval.
The submitted details are reviewed by Ispick. Once approved, your services are published on the platform and are open for orders.
Note: Based on the service category, Ispick provides two modes for adding services:-
- Listing Only - Customers can view your service details. If interested, they can request for your contact information. It is then between the two of you to carry out the further details such as to connect, schedule and manage payments.
- Service at Home - Customers can view your service details. If interested, they can book an appointment for the service for as well as make the payment. You then provide the service at the Customer specified address.
B) If you are a Customer:
Step 1 : Registration
Register on Ispick by providing basic information like name, phone number, email address etc.
Step2 : Select a service and service provider
Select the service you would like to avail. Also select a service provider from our list of service providers.
For a “Listing Only” service, you can request contact information of the provider and connect with them to further plan the order.
If you opt for services under the “Service at Home” category, schedule a service appointment and make payment via Ispick. Specify the address at which you wish to avail the service. A verified service provider will be at your doorstep as per schedule.
You can use the Ispick “Availability Calendar” where you can mark the dates for which your services have been booked. You can access this feature via “My Listing->Product->Availability Calendar”. Customers then see these dates as blocked.
On successful completion of service order, you will be paid within 7-10 working days.
You can access this feature via “My Services>Service>Manage Time Slots”. Mark the time slots when you are booked or not available.Customers cannot schedule service appointments for these time slots.
